After making your selections and reaching the form, let us know that you are having issues with your one-time access code in the " Tell us more about your issue" section of the form. If you still haven't received your access code email after trying the steps above, you should contact customer support using the account recovery page. If using a firewall or antivirus, please check that you have added ESO64.exe to your antivirus/firewall exception rules and that your firewall has not blocked access through the following ports:.After verifying your account information, we will change your email address on your ESO account and a new access code will be sent to you after you attempt to log-in again. If you are unable to change your email successfully, please use this form to request an email change and be sure to include both your current and old email addresses in the description. If you are able to log into the website, updating your email address under your account info and a new access code will be sent to you after you attempt to log-in again. If you cannot locate the email containing the code, you should wait 10 minutes and request a new access code to be sent.
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